Refund policy

Return, Refund & Replacement Policy
Last updated: September 20, 2026

Unieyehome (Unieye Home) sells smart home automation products such as smart switches, digital door locks and curtain controllers. Please read this policy before placing an order.

WHEN YOU CAN REQUEST A REPLACEMENT OR REFUND
You can raise a request within 7 days of delivery if:
- the product arrives damaged in transit;
- the product is defective or not working on arrival;
- a wrong product, model or colour was delivered; or
- an item listed in the package contents is missing.

HOW TO RAISE A REQUEST
Email or call us within 7 days of delivery with your order number, clear photos of the product and packaging, and an unboxing video showing the package being opened. Our team may ask for a basic technical check or troubleshooting before approving the request.

RESOLUTION
Approved requests are resolved by replacement or repair. If a replacement or repair is not possible, we will refund the amount paid to the original payment method. Bank and payment-gateway timelines may apply.

NOT ELIGIBLE
- Change of mind or wrong product choice after order confirmation (please confirm door type, thickness, load and compatibility with our team before ordering)
- Products that have been installed, used or tampered with
- Physical damage, liquid damage, incorrect wiring, voltage fluctuation, overloading or misuse
- Unauthorised repair or modification
- Products returned without original packaging and accessories
- Custom or made-to-order items, unless found defective

RETURNING A PRODUCT
Please do not ship any product back until our team has approved your request and shared return instructions.

WARRANTY
Manufacturing-defect warranty applies as stated on the product page and invoice. Warranty terms are separate from this return policy.

CONTACT US
Email: sales@unieyehome.in
Phone / WhatsApp: +91 98993 31047
Address: DA-18, Shakarpur, Vikas Marg, Delhi 110092, India