Frequently Asked Questions

We offer smart home automation products and solutions, including smart switch modules, touch panels, lighting and dimming controls, curtain controllers, fan controls, AC and TV controllers, digital locks, video door phones and Wi-Fi networking solutions.

Yes. Our retrofit automation solutions are suitable for existing homes as well as new construction. In many cases, they can be installed without breaking walls or changing the complete wiring.

Yes. You can automate a single room first and expand the system later to additional rooms, curtains, air conditioners and other appliances.

Manual switch control will continue to work. Local automation availability depends on the selected product and system design. Remote app access and voice control normally require an active internet connection. Please confirm the exact requirement with our technical team before purchasing.

Selected Unieye Home products support Amazon Alexa and Google Assistant. Compatibility can vary by model, so please check the product description or contact us before ordering.

For simple ON/OFF control, choose a smart switch module according to the number of circuits. For brightness control, you need a compatible dimmer module and dimmable lights or drivers. Share your light type, wattage and number of circuits for the correct recommendation.

No. The LED light or driver must support dimming and must be compatible with the selected dimmer technology. Please confirm the driver type and load before purchasing a dimmer module.

Please share the number of light circuits, load in watts, light type, whether ON/OFF or dimming is required, switchboard size and whether the property is under construction or already completed.

Yes. Depending on your system, you can create scenes such as Good Morning, Reading, Relax, Movie Time, Good Night and Away. One command can control multiple compatible lights and devices together.

The correct model depends on the door material, thickness, opening direction, frame and usage. We offer options for wooden main doors, glass doors, offices and selected metal-door applications. Please send clear photos and measurements for confirmation.

Access methods vary by model and can include fingerprint, PIN, RFID card, mobile app, remote control and mechanical emergency key. Check the individual product specifications for included features.

Not always. Many digital locks operate independently using fingerprint, PIN, card or key. Wi-Fi or a gateway is required only for supported online features such as remote unlocking, alerts or access management.

Installation is available in selected locations. Share your city, PIN code, door photographs, door thickness and opening direction so our team can confirm compatibility and installation charges.

Delivery time depends on product availability and destination. The estimated dispatch and delivery timeline shown at checkout or confirmed by our team will apply to your order.

Once your order is dispatched, tracking details will be shared through the available email, SMS or WhatsApp notification. You can also contact us with your order number.

We ship to serviceable PIN codes across India. Product restrictions, courier availability and additional charges may apply for certain locations.

Please record a clear unboxing video and contact us immediately with your order number and photographs of the packaging and product. Claims are reviewed according to our shipping and replacement policy.

Warranty duration and coverage vary by product. Many Unieye Home automation products include up to a 3-year warranty against eligible manufacturing defects. Please check the product page, invoice or warranty terms for the exact coverage.

Physical damage, liquid damage, incorrect wiring, voltage fluctuation, overloading, unauthorised repair, misuse, normal wear and external accessories are generally not covered unless specifically mentioned in the product warranty.

Contact our support team with the invoice, order number, product model, serial number, installation details and a clear video showing the issue. Our team will guide you through diagnosis and the applicable service process.

Yes, professional installation is available in selected cities through our team or installation partners. Availability and charges depend on the location, product and site conditions.

Unless clearly stated on the product page, installation, wiring, civil work, accessories and site visits are charged separately. We recommend obtaining an installation quotation before placing a project order.

A site survey is recommended for complete home automation, dimmable lighting, curtain automation, digital locks and projects involving multiple rooms. For smaller requirements, photos, videos and measurements may be sufficient.

Please share your name, mobile number, city, PIN code, property type, construction stage, floor plan if available, required features and site photographs or videos.

Available payment methods are displayed securely at checkout and may include UPI, cards, net banking and other supported options.

Yes. Enter the correct billing details and GST information while ordering, or share them with our team before the invoice is generated.

Payment terms for installation and project orders are shared in the approved quotation. Advance payment may be required before material dispatch or installation scheduling.

Call us on +91 85955 25408 or +91 98993 31047. You can also email sales@unieyehome.in.

Yes. Share your name, mobile number, city, preferred call time and requirement through our contact form or chat. A team member will contact you.

Please provide your order or invoice number, product model, serial number, app name, installation date and a clear photo or video of the issue. Do not share passwords, PINs or one-time passwords.